yes, we ship internationally, however only to a limited amount of countries for now. please check at checkout wether your country is available!

p.s. more countries coming soon! <33

this item is ready to ship. orders are dispatched within 1–3 business days, while current stock lasts. please note: the 1–3 business days refer to processing time only. delivery time is added after dispatch and depends on the shipping destination.

You can contact us through our contact page! We will be happy to assist you.

Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.

of course, please contact our customer support for more details

We apologize that you received a damaged item. Please send a photo of the damaged product to support@kaiaandmore.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 90 day return window cannot be returned or refunded.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. After 3 months from your order date, items are not considered faulty and are as a result of normal wear and tear.

If your item is faulty upon receipt, you may return it for a refund by contacting us in support@kaiaandmore.com

Register for an account here: kaia&more login and enjoy the following benefits:

• Track your orders and review past purchases
• Save your addresses for quicker check out
• Manage your account details, address book and email preferences

kaia & more is sold exclusively at kaiaandmore.com. Be the first to know about new collections, restocks, and more by signing up for emails at the bottom of our website! <3

our current Spring Archive Sale styles are available only while stock lasts. once sold out, they will be unavailable for a while.

Once an order is placed, please allow one to two business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow up to 7 business days for the package to arrive to you from the day your order is shipped.

Please contact us if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.

Yes, we offer standard and express shipping options to most countries. For more information about international shipping, visit here.

kaia & more orders begin processing as soon as submitted and typically cannot be stopped or changed. However, once your order has shipped, if you need to edit or correct any address information, we recommend reaching out directly to the shipping carrier. Please note that modifying addresses or shipping methods can significantly impact the delivery processing time(s) and may incur fees, which are paid by the customer directly to the carrier.

Here are the specific instructions for our various carrier types:
UPS (Domestic Orders):
Create a My Choice UPS account for free address updates: UPS My Choice

USPS (Domestic Orders):
Use USPS Package Intercept to make address changes: USPS Package Intercept

DHL (International Orders):
You can change your delivery address, reschedule your delivery date/time, request to collect your shipment from a ServicePoint or place your shipment on a vacation hold using on On Demand Delivery site.

We accept Visa, Mastercard, and American Express. Your card will be charged once your order has been shipped.

You can also choose to pay with PayPal, Apple Pay, Maestro, and Klarna.

Hey, the reason why we have only two Designs currently, is due to the fact that we're quite a new brand! But from now on there will be new bags everytime we believe we truly created something unique & special! So stay tuned & enter your email in the footer so you don't miss anything :)

At kaia & more, we are committed to the highest ethical standards and legal compliance in all aspects of our business and product supply chain. We only work with suppliers and vendors who we believe in and share our commitment to sustainability, accountability and transparency.

All of our warehouse and factory workers are ensured fair wages, safe environments and healthy working conditions. We are closely monitering our factories based on smeta, and bsci standard

kaia & more affiliate program is invite only. If you are an influencer who is interested in working with kaia & more, you may submit your info for consideration at support@kaiaandmore.com