return policy

key points:

• every k&m order comes with a 30-day money-back guarantee
• return handling & shipping is covered by us
• contact support to initiate a refund 

full return policy:

At kaia&more, every order comes with a 30-day money-back guarantee.
If for any reason you are not completely satisfied with your purchase, you can return your item(s) within 30 days of receipt for a full refund. If you surpassed that timeframe, contact us, and we're confident we will find a solution either way! 

How to Initiate a Return

Please contact our support team at support@kaiaandmore.com to start your return.
Our team will provide you with step-by-step instructions and a prepaid shipping label.

Important: Please do not send any items back to our business address in Cologne. Returns sent there cannot be processed.

Costs & Refunds

• Return shipping is free – we cover the cost of return handling and shipping.

• Once we receive and inspect your return, we will issue a full refund to your original payment method.

• Refunds are typically processed within 14 days after we receive your returned items.

Conditions

• Items must be returned in their original condition or in a condition that reasonably reflects normal use.

• If an item shows damage beyond normal handling, we may deduct a reasonable amount to cover any loss in value.

• Please keep your shipping receipt or tracking number until your refund is confirmed.