Pre-order FAQ
we aim to be as transparent, authentic and honest as possible. we gathered the most asked questions about pre-orders, but incase you're looking for us to add more info here feel free to let our customer care team know! and we'll gladly add it!!
we are sold out, thank you guys so much!
that’s why we’re currently out of stock, and so that you don’t miss the next restock again...
...we’re offering our bags as a pre-order right now!
that means you can already place your order and you’ll be guaranteed to not miss out on the next drop.
when’s it coming? we expect to restock and resume shipping in mid-April.
thank you all so much again for your patience and support!
there widgets on all out of stock items, directly above the add-to-cart buttons!
you will also be informed about this via email after placing the order!
Feel free to always reach out to us here incase you're unsure
due to a problem with our fulfillment center, orders are currently delayed and the product is out of stock. we expect to resume shipping in mid-April.
thank you so much for your patience and support!
Yes, our money back guarantee only starts after you've received the product.
you can track your order anytime using the link here.
please note that tracking updates may take a few days to appear due to current delays.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
no problem, feel free to contact our customer care team here