Kaia & More – Returns & Refunds Policy

Your experience with our products matters deeply to us. Even though we stand behind our quality, we understand things don't always go perfectly. Here’s our fair and easy-to-follow policy on returns, refunds, and replacements:

First-Time Orders

We want your first experience to feel secure and satisfying. If you're not completely happy with your purchase, we offer a full refund within 30 days of delivery—no questions asked.
To initiate a return, simply reach out to us via our Contact form or email us at support@kaiaandmore.com

Returning Customers

Already ordered before? No worries! we’ve got your back. If an issue comes up, our support team is here to help. Just get in touch with your order number and a brief explanation, and we’ll find the best solution together.

Damaged or Incorrect Items

Received a damaged, defective, or wrong item? We’ll replace it for free, no questions asked.
Just contact us within 15 days of delivery and provide:

• Your order number

• A clear photo of the product and packaging

• A short description of the issue

Once confirmed, we’ll send your replacement at no cost.

Refund Processing

Refunds are issued back to your original method of payment within 5–7 business days, depending on your provider.