Please expect a processing time of 1–3 business days for orders placed with standard shipping.

Spring Archive Sale styles are ready to ship while current stock lasts. Delivery time is added after dispatch and depends on the shipping destination.

You can track your order via the Shipment Notification E-mail(s), track your order page or the Account section on kaiaandmore.com. Please note that you may receive more than one Shipment Notification E-mail if item(s) from your order are shipping separately. If tracking information on the shipping carrier page for your order is not showing activity/movement for more than 5 business days, please contact Customer Service.

We know carrier issues and delays can happen. We find that some carriers may scan a package as “Delivered” when it is still out for delivery and will sometimes physically deliver the parcel within the next four business days. After 4 business days, if your order is showing as "Delivered” by the carrier, and you have still not located your package, and you have checked the area surrounding your delivery address please contact Customer Service for assistance. We are confident we will find a solution no matter what. If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service to investigate.

Our Spring Archive Sale styles are ready to ship and usually leave our warehouse within 1–3 business days.

Please note: the 1–3 business days refer to processing time only. Delivery time is added after dispatch and depends on the shipping destination.

kaia & more orders begin processing as soon as submitted and typically cannot be stopped or changed. However, once your order has shipped, if you need to edit or correct any address information, we recommend reaching out directly to the shipping carrier. Please note that modifying addresses or shipping methods can significantly impact the delivery processing time(s) and may incur fees.

You can contact us through our contact page! We will be happy to assist you.